Policies and Procedures Manual

Chapter 4: Business & Administration

04:64:00   Tuition Refund & Appeal Process

Related Tennessee Board of Regents Guideline: B-060

Northeast State will refund a portion of the maintenance and out-of-state tuition to any student who officially drops, withdraws, or is dismissed from a course(s) within the drop/withdrawal deadline. Official withdrawal date for calculating refunds will be based on the date the withdrawal form is received in the Office of Admissions and Records. Refer to the Registration Guide published annually or the Academic Calendar for specific refund periods. Refund amounts and adjustments will be calculated per the following provisions. Adjustments to all fees and charges must be in accordance with the following provisions or when required by federal law or regulation to be otherwise. Please refer to TBR Guideline B-060. 

Refund Appeals Process - Students may appeal a refund by submitting a refund appeal form to the Business Office. The following procedures shall be followed: 

  1. Students may appeal for a refund by submitting a Refund Appeal Form along with appropriate documentation to the Business Office. Students must file a refund appeal request two (2) years from the last date of attendance. The student will be notified in writing of the decision within ten (10) working days of receipt of the written appeal request.
  2. Students must officially drop/withdraw from the term or courses that are being appealed before the appeal can be considered.
  3. The student may appeal the decision of the Business Office by submitting a written request to the Chief Financial Officer. The student will be notified in writing of the decision within ten (10) working days of receipt of the written appeal request.
  4. Withdrawals for other reasons will be subject to the standard 75%/25% refund policy of the college.

 Refund appeals will be considered in the following exceptions to the normal refund policies:

  1. The student is forced to withdraw from school because of a change in work schedule confirmed in writing by the student's employer on the employer's letterhead.
  2. The student is forced to withdraw from school because of personal medical reasons. Withdrawals or reductions in course load due to personal illness/injury require a statement from a licensed medical physician stating withdrawal was necessary due to the health of the student. Copies of medical records are not necessary.
  3. The student is forced to withdraw from school because of serious and lengthy illness of a member of the student's family when the student is the primary caregiver. The family medical reason must be confirmed in writing by a licensed physician to include a statement that the family member needs a caregiver. Copies of medical records are not necessary.
  4. The student is forced to withdraw from school because of the death of an immediate family member, and will need to be verified with a copy of the obituary.

Return of Title IV Funds - Refunds of fees for students who receive assistance from Title IV financial aid programs are returned to each grant in accordance with applicable federal regulations when students totally withdraw or stop attending all classes at Northeast State. Return of Title IV Funds policies that apply to students who receive assistance under Title IV financial aid programs can be obtained from the Office of Financial Aid.



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Divisional Review Responsibilities Checklist: Finance

Revision History: Adoption: July 2014, December 2016, May 2017